Department of Corrections Ombuds
Carlos Lugo, DOC Ombuds
360-725-8935 docombuds@doc.wa.gov
Cannot accept complaints/review requests over the phone
Why…
o The Ombuds addresses/investigates complaints. Employees, contract staff, and volunteers cooperate fully with requests from the Ombuds.
Who…
o Concerned citizens, individuals under Department jurisdiction, and their families
What…
o Concerns and/or complaints about non-compliance of policies, state or federal laws/WAC that have not been satisfactorily addressed
When…
o After lower-level processes/appeals; or when the incarcerated person feels immediate concern/endangered health and/or safety
Where…
o For Washington State Dept. of Corrections facilities
How…
o Submit the Ombuds Review Request form, see “How to Submit a Concern/Complaint” on this page: https://www.doc.wa.gov/about/agency/ombuds.htm
For more information about addressing issue resolution, please watch this Youtube video:
State of Washington Ombuds
Joanna Carns
Director of Office of the Corrections Ombuds
Separate from the DOC Agency, Joanna Carns will soon be providing information and investigating complaints about the welfare, health, safety and rights of incarcerated people in Washington state.
